Platinum Relocations (“us”, “we”, or “our”) operates the Platinum Relocations website (the “Service”).

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service. We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By using our Service, you agree to the collection and use of information as described in this policy.

1.Information We Collect

We may collect and process the following types of personal data:

• Contact Information – name, email address, phone number, postal address.
• Service Information – details you provide when enquiring about or using our services.
• Technical Data – IP address, browser type, operating system, and information about your use of our website.
• Cookies and Tracking Data – information about how you interact with our site (see Section 5 below).

2. How We Use Your Information

We process personal data for the following purposes, using lawful bases under UK GDPR:

• To provide and manage our services (Contract).
• To communicate with you regarding enquiries and service updates (Legitimate Interest).
• To improve our website, services, and customer experience (Legitimate Interest).
• To send you marketing communications if you have opted in (Consent).
• To comply with legal or regulatory obligations (Legal Obligation).

3. Sharing Your Information

We may share your personal data with:

• Trusted service providers (e.g., IT hosting, email systems, payment processors).
• Professional advisers (e.g., accountants, legal advisers).
• Regulatory bodies or law enforcement where required by law.

These third parties only have access to the data necessary to perform their role and must not use it for other purposes.

If we transfer your data outside the UK, we will ensure it is protected using appropriate safeguards, such as adequacy regulations or Standard Contractual Clauses.

4. Security

We use appropriate technical and organisational measures to protect your personal information. While we strive to protect your data, no method of transmission over the internet is entirely secure.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enable core site functionality (essential cookies).
• Analyse how visitors use the site (analytics cookies).
• Personalise marketing (where consent is given).

On your first visit, you will be asked to accept or manage your cookie preferences via our cookie consent banner. You can change your preferences or disable cookies in your browser at any time.

For more detail, please see our Cookie Policy.

6. Your Rights

Under UK GDPR, you have the following rights:

• Access – request a copy of the data we hold about you.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion of your data in certain circumstances.
• Restriction – limit how we process your data.
• Data Portability – request transfer of your data to another provider.
• Objection – object to certain types of processing, such as direct marketing.
• Withdraw Consent – withdraw your consent at any time where processing is based on consent.

To exercise your rights, contact us at enquiries@platinumrelocations.co.uk and we will respond within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO) at http://www.ico.org.uk.

7. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Children’s Privacy

Our services are not directed to anyone under the age of 18, and we do not knowingly collect data from children. If we learn that we have collected personal information from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: enquiries@platinumrelocations.co.uk
Address: Platinum Relocations, Unit 6 & 7 Chertsey Business Park, Hanworth Lane, Chertsey, Surrey, KT16 9GJ